Where all do we deliver?
We deliver to all cities and states all over the world. Courier companies do not deliver to P.O. Box address. So we request you to provide full street address with pin code/zip code. No deliveries are made on Saturdays and Sundays. Further deliveries are generally made during normal working hours of courier companies. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

Transit times:
We ship all orders by fastest possible air courier services like USPS, DHL, TNT, Speed Post etc and they deliver within 5-7 working days. Please write on [email protected] for more details. If you order two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address. Please note that all the products will be shipped from India.

Transit Risk:
Fashionfy ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Fashionfy will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and tracking details:
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our Track Your Order page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address change requests:
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to [email protected] and the needful will be done.

Multiple Address Order:
Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.

Incorrect or incomplete address:
Please note: Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Fashionfy. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment. Packing method – All products are first polythene packed then put in corrugated box.

Time to Ship:
All orders are shipped by Ist class air courier services and door delivered within approximately 7-10 working days after dispatch of the shipment.

What if any Delays:
Time to ship is mentioned on our website. We always try to deliver as quick as we can but due to unforeseen reasons delays may occur. If, for any reason, there is delay in shipping because a item is out of stock or if there is an unusual delay in filing an order, we will notify you by e-mail. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.

Ready to ship section:
Ready to Ship Section is a special section that allows you to place a last minute order ensuring the delivery of the product within the next 5-7 days. The product will be at your doorstep within 5-7 working days of your payment having been cleared. If the order needs customization, then additional 5-7 days are needed.

Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at [email protected]

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